Forethought
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About this Tool
Published on
March 7, 2023
What is
Forethought
?
This ingenious generative AI platform revolutionizes customer support by automating and improving processes. Noteworthy capabilities and benefits encompass expediting responses to customer inquiries through machine learning, curtailing hold times by deftly answering routine questions, and escalating complex issues to human agents. SupportGPTTM empowers companies to boost satisfaction rates and loyalty while optimizing labor costs. Embracing cutting-edge technology to transform customer service, it paves the path to efficiency.
Forethought
Key Features
- Automates answers to common questions across any channel to quickly resolve common inquiries
- Enriches cases with sentiment analysis and intent detection to prioritize and route based on urgency
- Empowers agents by providing relevant knowledge articles and suggested responses using generative AI
- Measures ROI, identifies gaps, and tracks performance in real time to optimize the customer experience
- Streamlines customer service for online retailers to drive sales growth
- Enhances support processes for SaaS providers to improve customer satisfaction
Pricing
Pricing Model
Paid